Overview & Commitment
SolarVolt India Pvt. Ltd. is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website at solarvolt.in, use our mobile application, or engage with our solar installation and consultancy services.
We operate in full compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as applicable guidelines issued by the Ministry of Electronics and Information Technology (MeitY), Government of India.
By accessing or using SolarVolt's website, services, or applications, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.
This policy was last updated on March 1, 2025 and is effective as of that date. We encourage you to review it periodically as we may update it from time to time.
Information We Collect
We collect information in several ways depending on how you interact with us. The categories of information we collect include:
Personal Identification Information
- Full name, email address, phone number, and residential/commercial address
- Government-issued ID details (Aadhaar, PAN) when required for subsidy applications or financial services
- Date of birth and gender where relevant to service eligibility
- Photographs or video content of your rooftop provided voluntarily for site assessment
Technical & Usage Data
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent, links clicked, and referral URLs
- Cookies, web beacons, and similar tracking technologies
- Location data (with your consent) to assess solar irradiance and feasibility
Financial & Transaction Data
- Payment method details (processed securely via PCI-DSS compliant third-party gateways)
- Transaction history, invoice records, and EMI or financing information
- Bank account details strictly for subsidy disbursement and refund processing
Communication Data
- Messages, enquiries, and feedback submitted via contact forms or WhatsApp
- Call recordings for quality assurance (with prior notice)
- Email correspondence related to quotes, service updates, or support
How We Use Your Information
SolarVolt uses the information we collect for lawful business purposes including:
Service Delivery & Operations
- Processing and fulfilling solar installation orders and service requests
- Conducting site surveys, feasibility assessments, and energy audits
- Generating solar proposals, energy savings reports, and system design documents
- Processing subsidy applications under PM Surya Ghar and other government schemes
Communication & Support
- Sending order confirmations, installation updates, and service notifications
- Responding to customer support queries and technical assistance requests
- Providing post-installation AMC reminders and performance alerts
- Delivering personalised newsletters and solar energy tips (with opt-in consent)
Analytics & Improvement
- Analysing usage patterns to improve website functionality and user experience
- Conducting internal research on solar adoption trends in India
- A/B testing and conversion optimisation to better serve customers
- Fraud detection, security monitoring, and abuse prevention
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Ever.
Data Security
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
Security Measures in Place
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- AES-256 encryption for sensitive data stored in our databases
- Multi-factor authentication (MFA) for all internal staff accessing customer data
- Regular penetration testing and vulnerability assessments by certified third parties
- Role-based access control ensuring employees access only data relevant to their duties
- Comprehensive audit logs tracking all access to personal information
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach affecting your rights and freedoms, we will notify you within 72 hours as required by applicable law.
Your Rights & Choices
You have the following rights with respect to your personal information held by SolarVolt. To exercise any of these rights, contact us at privacy@solarvolt.in.
Your Data Rights
- Right to Access – Request a copy of all personal data we hold about you
- Right to Correction – Request correction of inaccurate or incomplete personal data
- Right to Deletion – Request deletion of your personal data (subject to legal obligations)
- Right to Portability – Receive your data in a structured, machine-readable format
- Right to Withdraw Consent – Withdraw marketing consent at any time via unsubscribe links
- Right to Object – Object to processing of your data for direct marketing purposes
- Right to Restriction – Request that we limit how we use your data in certain circumstances
We will respond to all verified requests within 30 days. We may ask you to verify your identity before processing your request to prevent unauthorised access.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
- Customer account data – Retained for 7 years after account closure per Indian tax laws
- Installation records & warranties – Retained for the duration of warranty period (up to 35 years)
- Financial transaction records – Retained for 8 years as required by the Income Tax Act
- Marketing communications – Deleted within 30 days of unsubscribing
- Website analytics data – Anonymised after 26 months
- Support enquiries – Retained for 3 years for quality assurance purposes
Children's Privacy
SolarVolt's services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at privacy@solarvolt.in and we will promptly delete such information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email (if you have an account with us) and/or by posting a prominent notice on our website at least 14 days before the changes take effect.
Your continued use of SolarVolt's services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page regularly.
Contact & Grievance Officer
For any privacy-related questions, complaints, or requests, please contact our designated Grievance Officer as required under the Information Technology Act, 2000:
GRIEVANCE OFFICER
Mr. Arjun Mehta
DESIGNATION
Data Protection & Privacy Officer
privacy@solarvolt.in
PHONE
+91 98765 43200
ADDRESS
Solar Tower, B-42, Sector 62, Noida, UP – 201301
RESPONSE TIME
Within 30 days of receiving your request
You may also lodge a complaint with the appropriate regulatory authority if you believe your privacy rights have been violated and we have not adequately addressed your concern.
Your Privacy is Our Priority
Questions about this policy? Our Data Protection Officer is ready to help. We're committed to keeping your data safe — always.
SolarVolt India Pvt. Ltd. · Privacy Policy · Last updated March 1, 2025